Frequently asked questions
The questions we're asked most often, gathered in one place. If you can't find yours, write to us via the contact form or just give us a call.
How much is shipping?
Within Austria, free for orders of € 150,00 or more, otherwise € 14,90 per order. To Germany € 19,90 up to a parcel weight of 31,5 kg, above that on request. If you collect from the winery, it costs nothing. The details are on Shipping & Payment.
How long does delivery take?
Usually 3 to 7 working days, counted from the confirmation of your order. That is a figure from experience, not a fixed date. If you need the wine by a particular day, drop us a line and we'll arrange it.
Can I collect my order from the winery?
Yes, and then there is no shipping charge. We are at Wiener Neustädter Straße 75, 2524 Teesdorf. We'll quickly arrange a time via the Email or by phone on +43 2253 81216 .
Is there a minimum order quantity?
Orders are placed in full cases: 0,75 l bottles in sixes, 0,375 l and 0,33 l bottles in twelves. You can mix them, as long as the total adds up. Oil, flour, vinegar, chocolate, spirits, syrup and the bag-in-box are exempt; they come along with a wine order.
How can I pay?
By credit card (Visa, Mastercard, Maestro, American Express), Apple Pay, Google Pay, Shop Pay, in advance by bank transfer or in cash on delivery. The purchase price is due when the contract is concluded.
How does a voucher work?
You choose the amount, type a dedication and, once you have paid, receive the voucher by email as a PDF to print out, with a QR code. You can redeem it at the Heuriger (wine tavern), in the wine shop and in the online shop. You can order it on the page Vouchers.
Is your wine organic and vegan?
Both. We have been certified by Bio Austria, the stricter Austrian organic standard, since 2019; we signed up for the conversion in 2016. We fine with pure potato protein, so our cellar works one hundred per cent vegan. How it works in detail is explained in the Cellar.
Can I return an order?
As a consumer you have fourteen days to withdraw from the purchase without giving a reason, counted from the day you received the goods. A clear statement by email is enough. You pay for the return shipping yourself. The exact wording is in the AGB.
Still unanswered? Write to us or call us on +43 2253 81216. We'll get back to you.